Customer Service 3.0
SHIPPING & DELIVERY
All shipments have a processing time of 24-72 hours. · We ship all orders* as they arrive on Monday through Friday, excluding major holidays.
Before we can ship your purchase, we may need to confirm your details with your card issuer. We will do our best to keep any delays to a minimum.
After an ordered is shipped you will receive a tracking number as provided by the shipping carrier. Please allow at least 12 hours for the USPS website to update itself before tracking your package.
USPS assumes all responsibility for delivering your purchase. We can’t track packages after they have left our shop. Please use the tracking number you are provided in the confirmation email to access the USPS information. If you need to file a claim for a lost or stolen package, please do so here:
Shipping fees are non-refundable
Mafia reserves the right to decline any order. Each order will be reviewed before shipment and a cancellation may be made in specific cases of negative customer credit history, inconsistencies related to the provided billing and shipping address, or a requested shipping destination which we are not allowed to deliver to. If your order is declined, we will credit your account within 24-48 hours.
RETURNS & EXCHANGES
We accept requests for returns and exchanges within the first 14 days after your purchase.
To qualify for a return or exchange, the item must be in its original condition. Products that have been worn, used, damaged or altered will not be accepted for return or exchange.
We don’t refund products damaged after they are shipped. In the unlikely event they are damaged in transit you must file a claim with the carrier.
Shipping costs and credit card fees are non-refundable.
How to return an item
Submit a request for return or exchange approval to firstname.lastname@example.org. A Mafia representative will get in touch within 48 hours.
Mafia bags are meant to be used every day and are made from sails, a durable material designed to resist the most extreme conditions.
We are proud to offer a lifetime warranty and give support to our customers years after the product was purchased. In the case of a material defect in the product, you have the right to send it to our repair centers in San Francisco, where we will repair your product free of charge. Limited Lifetime Warranty.
Seller warrants to Buyer that that all Goods will be free from material defects in material and workmanship for the lifetime of the Goods. EXCEPT FOR THE WARRANTY SET FORTH IN THE FOREGOING SENTENCE, SELLER MAKES NO WARRANTY WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. Goods manufactured by a third party (“Third Party Goods”) may constitute, contain, be contained in, incorporated into, attached to or packaged together with, the Goods. Third Party Goods are not covered by the warranty in this Section 8. For the avoidance of doubt, SELLER MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD PARTY PRODUCT, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. With respect to any Goods claimed defective, Seller shall, in its sole discretion, either: (i) repair or replace such Goods (or the defective part) or (ii) credit or refund the price of such Goods at the pro rata contract rate provided that, if Seller so requests, Buyer shall, at Seller's expense, return such Goods to Seller. THE REMEDIES SET FORTH IN THIS SECTION 8 SHALL BE BUYER'S SOLE AND EXCLUSIVE REMEDY AND SELLER'S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED LIFETIME WARRANTY SET FORTH IN THIS SECTION 8
TERMS & CONDITIONS
These Terms And Conditions May Change
We reserve the right to update or modify these terms and conditions at any time without prior notice.
Products, Content and Specifications
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
Copy And Trademarks
Mafia and Mafiabags.com are all property of Mafia Bags LLC. All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections.
PRIVACY & SECURITY
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
During the ordering process, we obtain billing, mailing and other information to better serve you as a customer. This information is required in order to shop from our website. During account set up, you are given the option to receive mailings for special offers and/or email notices of special web offers often exclusive to those who join. You may request at any time to be taken off the email list by unsubscribing through one of our emails. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us or our shipping provider with information regarding orders they have placed on-line. At no time is our customer information shared with other companies or entities for any reason.
This website takes every precaution to protect our customer and user information. We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site.
All credit card information from online transactions is secured through a third-party merchant account provider. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.